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We will do our best to deal with your problem as soon as possible. Just fill in the ticket with your questions at our Support Center and send it to us. Other cautions when needed due to the specific updating process or product.įor Gearbest customers: If you've purchased R820T RTL2832U TV tuner set from us and still have problem after using the firmware, please do not hesitate to get in touch with us. Do NOT do any operation on your device during the device updating process in case of updating failure.Ħ. Do follow the updating operation guide and operate correctly.ĥ. Do remember to backup your important files in your TF card or your PC in case of the data lost which might be happened during the updating process.Ĥ. (or plug your device in the power socket near your PC)ģ. Ensure your device has at least 50% battery in case it might be shut down during the updating process. Prepare a computer, your device and a working USB cable.Ģ.

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